CUSTOMER CARE
Have any questions or concerns?
We’re always ready to help!
send us an email at:
CANCELLATION
For orders paid via Paypal/LBC/PALAWAN EXPRESS/CEBUANA LHUILLER, BDO/BPI and Paymaya/7/11
-within 12 hours of payment confirmation: Full Refund
-12 hours after payment confirmation: 50% refund of the product price, full refund of the shipping price
Note: Your refund could be a coupon or in cash. If you prefer a Coupon Code,we will give you a coupon code with the same amount you paid, which you can use on your order..
Click this link to cancel your order/s: festyy.com/qZ7wT0
Once you fill in the form click, "submit". Anticipate an e-mail in less than 24 hours for verification.
For Cash on Delivery Items
You can only cancel your order, 2 hours before you place it. In contrast, when it is made after 1 hour, cancelling of order shall not be granted.
Click this link to cancel your order/s: festyy.com/qZ7wT0
Once you fill in the form click, "submit". Anticipate an e-mail in less than 24 hours for verification.
RETURN
Note that, we may refuse the return if the item(s) are used or damaged. Return is acceptable in 3 days of receipt.
Please fill-up this form: festyy.com/qZ7wT0
For orders paid via Bank transfer,Offline Payment, or Paypal, the refund will issue. Otherwise, we can only issue store credit to COD orders.
If the returned item(s) is damaged. The customer can choose to ship the item back or accept no refund. For shipping back, shipping fee will be charged.
The customer will be responsible for paying for returning shipping costs. We DO NOT provide pick up return services.
Refund will be sent at each Friday after the return order pass our quality check.
FAQ
Do you accept resellers?
Yes, we do. 79th Avenue was, in fact, made to help the aspiring entrepreneurs to start a business.
How to be a reseller?
Just click “I want to be a Reseller” and click sign up below your chosen plan. You will be directed to a page ,then ,fill-up the form and click submit. Anticipate an e-mail from us in less than 24 hours, for confirmation.
What is Drop Shipping?
Drop Shipping is when we send the items directly to your buyer using your name.
How to Drop Ship?
Only Re-sellers are eligible for drop shipping.
Step 1: After placing your orders, click check out
Step 2: Choose your Billing Address. Note: Billing Address is the Reseller’s Address
Step 3: Choose the Shipping Address. Note: Shipping Address is your Customer’s Address
Step 4: After you put the required information needed for both Billing and Shipping Address, click “Proceed”
Your item will be delivered to your customer’s address from your Business name/Address.
Do you offer cash on delivery as a method of payment?
Yes , but as of the moment it is only available in Metro Manila only. Click this link festyy.com/qZ7eGh for Metro Manila COD Verification form.
Do you have stocks on hand?
All items we are selling are pre-order.
What are the reseller's membership plan for?
This is for people who want to earn at home. First, you have to choose your plan, either Platinum or Diamond, spend a minimum required worth of items on your first order, Then, you will receive your promo code which you can use in 90 days for unlimited transaction.
Do you ship in provinces?
We do shipping nationwide.
How much is your shipping fee?
Our Flat Rates are as follow:
Metro Manila Standard Rate ( + P20.00 handling fee):
P70.00.
Additional P50.00 For Cash on Delivery
Provincial Rate (CALABARZON) ( + P20.00 handling fee):
P130.00
Other Provinces (handling fee included):
P250.00
* Note: Shipping fee may change without prior notice.
Some Items are way more expensive than others. It depends on the quantity, weight etc.,
If your item weighs 3 kg. and above, we will charge a few amount more, depending on the rate of our courier.
How many days will it take for my package to be delivered?
All items will be shipped once the delivery agent picked-up the items.
Metro Manila: 2-4 working days. Holidays/Sunday not included.
CALABARZON: 3-7 working days. Holidays/Sunday not included.
Other Provinces: 5-10 working days. Holidays/Sunday not included.
What is the cut-off for orders?
All orders received on Monday/Wednesday will be picked-up by Thursday.
Sunday/Holiday Delivery will be picked-up on the following day.
What can I do if the item I paid for is already out-of-stock?
Once you already paid your order but the item is out-of-stock. We will give you a refund coupon code, with the same amount + a 10% off coupon code.
Do you have a physical store?
We do not have physical store at the moment.